Privacy Policy

Cashwise IP Pty Ltd (ABN 39 677 497 899) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website cashwise.net.au or engage with our services.

1. What Information We Collect

We may collect personal information including:

• Your name, email address, and phone number when you contact us or submit an enquiry form
• Financial goals and background information you voluntarily share when engaging our services
• Website usage data collected automatically via Google Analytics (including pages visited, session duration, and general geographic location)
• IP addresses and browser and device information for security and analytics purposes

We do not collect sensitive information as defined in the Privacy Act unless you explicitly provide it and consent to its collection.

2. How We Collect Personal Information

We collect personal information directly from you when you complete a contact or enquiry form on our website, communicate with us via email, or engage Cashwise for financial information and decision-support services. We also collect non-identifying information automatically through cookies and analytics tools when you browse our website.

3. Why We Collect and Use Your Information

We collect and use your personal information to respond to your enquiries and provide our services, improve and personalise your website experience, send relevant service updates with your consent, and comply with legal obligations. We will not use your information for other purposes without your consent unless required by law.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers who assist in operating our website and delivering our services, bound by confidentiality obligations
• Government bodies or law enforcement where required by law
• Professional advisers such as accountants or lawyers, under duties of confidentiality and only with your consent

We do not disclose personal information to overseas recipients unless equivalent privacy protections apply.

5. Cookies and Analytics

Our website uses Google Analytics to collect aggregated, non-identifying information about how visitors use our site. You can opt out at any time via the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. You can also configure your browser to refuse cookies, though some website functionality may be affected.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. Your information is stored on secure systems with industry-standard security practices. When your information is no longer needed for the purpose it was collected, we will destroy or de-identify it.

7. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, contact us using the details in Section 10. We will respond within 30 days. In some circumstances we may decline a request and will provide written reasons if we do so.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised Last updated date. We encourage you to check this page periodically.

10. Contact Us

For all privacy-related enquiries, access requests, correction requests, or complaints, please contact us: